To provide a secure and efficient medical documentation experience, our platform uses cookies. This policy explains how we use these technologies in compliance with Canadian privacy standards and our Privacy Policy.

By using our medical scribe service, you consent to the use of cookies as described below. These cookies are essential for maintaining session security and professional workflow continuity.

1. What is a Cookie?

A cookie is a small piece of data stored on your device that helps us recognize your professional session, remember your clinical preferences, and ensure that your interaction with the AI transcription engine remains secure and private.

2. What Types of Cookies Are There?

2.1. Essential cookies

These are mandatory for the platform to function. Without these cookies, we cannot provide the services you have requested:

• Authentication: Keeping you signed in as a verified healthcare provider across different pages.
• Security: Protecting patient data by preventing Cross-Site Request Forgery (CSRF) and other malicious activities.
• Session State: Managing the real-time upload of audio data to the Canadian transcription servers.

2.2. Performance and Functionality cookies

These cookies allow us to improve the speed of the interface and remember your specific settings, such as your preferred clinical note template or language settings for translation.

3. Third-Party Cookies

We limit third-party cookies to those strictly necessary for infrastructure. Specifically, we utilize Azure-related cookies to maintain a stable connection between your browser and our Canadian-hosted AI infrastructure. We do not allow third-party tracking for advertising or behavioral profiling.

4. Cookies and Your Personal Information

Our cookies do not store Personal Health Information (PHI). They contain only session identifiers and technical tokens. Any clinical data processed during a session is handled through secure API calls and is not stored within the cookie itself.

5. How to Configure and Disable Cookies

You can manage or disable cookies through your browser settings. However, please note:

• Disabling essential cookies will prevent you from logging into the scribe platform.
• Blocking functionality cookies may reset your clinical drafting preferences each time you visit.

6. How to Contact Us

If you have questions about our use of cookies or technical security measures, please contact our technical team at support@listenmd.ai.