1. Overview

Your healthcare provider uses ListenMD (operated by ECA Tech Incorporated), a secure, Canadian-hosted artificial intelligence platform, to assist with clinical documentation. ListenMD transcribes ambient dialogue during your appointment to draft accurate medical notes for your physician or clinic.

2. What Information Is Collected

• Audio Processing: During your consultation, audio is streamed securely to record spoken medical conversation.
• Clinical Summaries: Transcripts and structured clinical summaries (e.g., SOAP notes) are generated solely for review and approval by your treating healthcare professional.

3. How Your Information Is Used & Protected

• Care Coordination: Information is used strictly to support your healthcare provider in delivering quality medical care and maintaining medical records.
• No AI Training: Your personal health information is never used to train public AI models.
• High-Level Encryption: All data in transit and at rest is protected using AES-256 and TLS 1.3 encryption, stored securely on Canadian cloud infrastructure.
• No Long-Term Audio Retention: Audio recordings are processed in real-time and deleted immediately after the verified clinical draft is delivered to your provider.

4. Data Ownership & Governance

Your healthcare provider (the Health Information Custodian) remains the legal custodian of your health records. ListenMD acts strictly as a Service Provider / Health Information Network Provider (HINP) bound by strict confidentiality agreements, PHIPA, and PIPEDA.

5. Your Rights & Contacts

You have the right to request access to or correction of your medical record through your healthcare provider’s office. You may also withdraw consent for ambient audio transcription at any time prior to or during your visit by informing your provider. 

For questions regarding ListenMD’s security standards or privacy safeguards, contact our Privacy Office:

• Email: privacy@listenmd.com
• Address: ECA Tech Incorporated, Vaughan, Ontario, Canada